Support for Students & Faculty

Respondus has LIVE CHAT help available 24-7 to students, when they are logged into Respondus.

Students with a GWC Chromebook may also get live help by calling 714-438-8111 during business hours.

Respondus also has a helpful FAQ page with the answers to most questions/problems - just type the question/issue in the ‘What can we help you with?’ box at the top of the page: Respondus Technical Support

Our GWC Respondus Representative Nick Laboda can also help and answer some basic questions, but he does not do training or serve as tech support. You may reach Nick at 425-497-0389 ext. 129, nlaboda@respondus.com

Another option for faculty or students is to Open a Respondus Support Ticket and they usually reply within a few hours, or no more than 24 hours.

Be sure to provide students with VERY clear instructions on how to use Repondus, and to provide a practice quiz before any major exams. Examples of instructions are found in the following section of this module.

Live Webinar Training

Respondus has online webinars for faculty scheduled every month, usually about one per week. Most faculty report these 1-hour trainings were very helpful and worthwhile.

These live online trainings include information for faculty on the Lockdown Browser, Respondus Monitor, and detailed information on how to use the Faculty Dashboard to adjust exam settings and review exam results:

Register to attend a Respondus webinar

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